Last Updated: September 19, 2026

Welcome to Off Grid Palace and offgridpalace.com (the “Website”). These Terms and Conditions (“Terms”) govern your access to and use of the Website and your purchase of products or services offered through the Website.

Throughout these Terms, the words “Off Grid Palace,” “we,” “us,” and “our” refer to Off Grid Palace, as applicable. The words “you” and “your” refer to any visitor, customer, purchaser, or other user of the Website.

By accessing or using this Website, creating an account, submitting an order, or purchasing any product or service through the Website, you acknowledge that you have read, understood, and agree to these Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any product-specific warranty terms that may apply (collectively, the “Agreement”).

If you do not agree with these Terms, please do not use the Website or submit an order.

1. CHANGES TO THESE TERMS

Off Grid Palace reserves the right to modify these Terms from time to time. Any updated Terms will be posted on the Website with a revised “Last Updated” date.

Your continued use of the Website after updated Terms are posted constitutes your acceptance of the revised Terms to the extent permitted by applicable law.

We encourage you to review these Terms before making a purchase.

2. OUR PRODUCTS

Off Grid Palace provides access to products intended to support off-grid living, energy independence, outdoor living, homesteading, emergency preparedness, and related lifestyles.

Products offered through the Website may include, but are not limited to:

• Solar panels and solar energy equipment;
• Portable and whole-home power stations;
• Generators and backup power equipment;
• Mini-split heating and cooling systems;
• Water filtration and purification equipment;
• Grills, fire pits, and outdoor cooking equipment;
• Off-grid living equipment and accessories; and
• Other products that complement independent, sustainable, homestead, outdoor, and off-grid living.

Some products sold through Off Grid Palace are manufactured, supplied, fulfilled, shipped, serviced, or warranted by third-party manufacturers, distributors, or suppliers.

Product availability may vary by manufacturer, supplier, geographic location, inventory, shipping restrictions, or other circumstances.

We reserve the right to add, remove, modify, discontinue, or limit products offered through the Website at any time.

3. PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, pricing, dimensions, compatibility information, availability, and other product information.

Because Off Grid Palace may obtain product information from manufacturers, distributors, suppliers, and other authorized sources, certain specifications, images, packaging, accessories, or product features may change without prior notice.

Customers are responsible for reviewing product specifications before purchasing to determine whether a product is appropriate for their intended application.

For products requiring installation, electrical connections, fuel connections, plumbing, permitting, structural modifications, or other specialized work, customers should consult an appropriately qualified professional where necessary.

4. AUTHORIZED USE OF THE WEBSITE

You may use the Website to browse products, obtain information, communicate with us, create an account, and purchase products or services.

You may not use the Website:

(a) for any unlawful purpose;

(b) to encourage or participate in unlawful activity;

(c) to violate applicable federal, state, local, or international laws or regulations;

(d) to infringe upon our intellectual property rights or the rights of another person or entity;

(e) to transmit malicious software, viruses, worms, or other harmful code;

(f) to interfere with or circumvent Website security;

(g) to obtain unauthorized access to another person’s account or information;

(h) to submit intentionally false, fraudulent, or misleading information;

(i) to collect personal information about other users without authorization;

(j) to spam, phish, scrape, crawl, or otherwise misuse the Website; or

(k) to engage in activity that materially interferes with the proper operation of the Website.

We reserve the right to suspend or terminate access to the Website when we reasonably believe these Terms have been violated.

5. INTELLECTUAL PROPERTY

Unless otherwise indicated, the Website and its original content, including its text, graphics, branding, logos, design, layout, photographs, videos, and other materials, are owned by or licensed to Off Grid Palace and are protected by applicable intellectual property laws.

Certain product names, trademarks, photographs, specifications, logos, and other materials displayed on the Website may belong to their respective manufacturers, suppliers, or trademark owners and are used for product identification, marketing, or authorized retail purposes where applicable.

Nothing contained on the Website grants you ownership of any intellectual property belonging to Off Grid Palace or any third party.

6. PRICING AND PAYMENT

All prices displayed on the Website are stated in U.S. dollars unless otherwise indicated.

We make reasonable efforts to ensure pricing is accurate. However, errors may occasionally occur.

Prices, promotions, discounts, product availability, and other offers may change without notice.

Applicable sales taxes, shipping charges, delivery fees, installation charges, or other applicable costs will be disclosed during checkout when reasonably ascertainable.

By submitting an order, you authorize us and our payment processors to charge the payment method provided for the amount shown during checkout.

You agree to provide current, complete, and accurate purchase and account information.

You are responsible for promptly updating information including your email address, billing address, shipping address, telephone number, and payment information when necessary to complete a transaction or communicate regarding an order.

7. ORDER ACCEPTANCE

Submission of an order does not necessarily constitute final acceptance of that order.

We reserve the right, subject to applicable law, to refuse, limit, hold, or cancel an order for reasons including:

• Product unavailability;
• Supplier or manufacturer inventory changes;
• Pricing or product-information errors;
• Payment authorization problems;
• Suspected fraud;
• Shipping restrictions;
• Manufacturer restrictions;
• Orders containing incorrect customer information; or
• Circumstances reasonably beyond our control.

If payment has already been collected for an order that we subsequently cancel, the applicable amount will be refunded according to the original payment method or otherwise as required by law.

8. HIGH-VALUE AND SPECIAL-ORDER PRODUCTS

Certain products offered by Off Grid Palace may be high-value, oversized, freight-shipped, made-to-order, special-order, or subject to manufacturer-specific conditions.

These products may have additional shipping, cancellation, return, restocking, inspection, installation, or warranty requirements.

Any material product-specific restrictions disclosed on the applicable product page, during checkout, or in the applicable return, shipping, or warranty policy form part of the terms applicable to that purchase.

Customers should carefully review these requirements before purchasing high-value or special-order merchandise.

9. SHIPPING AND DELIVERY

Products will be shipped to the delivery address provided by the customer.

Shipping methods, estimated delivery periods, freight requirements, delivery restrictions, and applicable charges may vary depending upon the product, supplier, manufacturer, destination, and carrier.

Some products may be shipped directly from a manufacturer, distributor, warehouse, or fulfillment partner rather than from an Off Grid Palace facility.

Estimated shipping or delivery dates are estimates unless expressly guaranteed in writing.

Delays caused by manufacturers, suppliers, carriers, weather, natural disasters, supply-chain disruptions, incorrect addresses, inaccessible delivery locations, or circumstances outside our reasonable control may affect delivery times.

Additional shipping terms are provided in our Shipping Policy.

10. FREIGHT AND LARGE-ITEM DELIVERIES

Generators, solar equipment, power systems, heating and cooling equipment, and other large products may require freight delivery.

Customers may be required to inspect freight shipments upon delivery and report visible damage within the time specified by the carrier, manufacturer, supplier, or our Shipping Policy.

Where required, customers should retain packaging and documentation relating to damaged shipments until the matter has been resolved.

Refusing a shipment without authorization may affect the customer’s responsibility for return freight or other costs, except where refusal is appropriate because of documented shipping damage or as otherwise provided by applicable law.

11. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, cancellations, and refunds are governed by the Off Grid Palace Return and Refund Policy and, where applicable, product-specific manufacturer or supplier requirements.

Because we sell products from multiple manufacturers and suppliers, return eligibility and procedures may differ between products.

Certain special-order, installed, used, opened, customized, hazardous-material, clearance, or manufacturer-restricted products may be subject to different return conditions where disclosed before purchase and permitted by law.

Please review the applicable return information before purchasing.

12. MANUFACTURER WARRANTIES

Products offered through Off Grid Palace may include warranties provided by their respective manufacturers.

Unless Off Grid Palace expressly provides a separate written warranty, manufacturer warranties are provided by the applicable manufacturer according to that manufacturer’s warranty terms.

Warranty periods, registration requirements, exclusions, procedures, and remedies vary by manufacturer and product.

Off Grid Palace may assist customers with locating applicable warranty information or contacting a manufacturer, but such assistance does not create an additional Off Grid Palace warranty.

Nothing in these Terms limits any warranty or consumer right that cannot lawfully be excluded.

13. INSTALLATION AND PRODUCT USE

Certain products sold through the Website may require professional installation or compliance with electrical, building, plumbing, mechanical, environmental, zoning, permitting, fire, fuel-storage, or other requirements.

It is the customer’s responsibility to determine applicable requirements for the location where a product will be installed or used.

Manufacturer installation instructions and safety requirements should be followed.

Off Grid Palace is not responsible for unauthorized, improper, or unsafe installation performed by customers or independent third parties, except to the extent responsibility cannot lawfully be excluded.

14. THIRD-PARTY SERVICES AND LINKS

The Website may contain links to third-party websites, manufacturers, payment providers, financing providers, shipping companies, installers, or other independent services.

Third-party websites and services may have their own terms and privacy policies.

Off Grid Palace does not control independent third-party websites and is not responsible for their content, availability, policies, or practices.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Off Grid Palace will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from the use of the Website or products purchased through the Website where such damages may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

16. WEBSITE AVAILABILITY

We endeavor to maintain a reliable and secure Website, but we do not guarantee uninterrupted or error-free access.

The Website may occasionally be unavailable because of maintenance, upgrades, technical problems, security concerns, internet disruptions, or circumstances outside our reasonable control.

17. ACCURACY OF INFORMATION

Occasionally, information on the Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to update information where appropriate.

If an error materially affects an order already submitted, we will take reasonable steps to notify the affected customer and address the order consistent with applicable law.

18. FRAUD PREVENTION

To protect our customers and business, we may use reasonable fraud-prevention and order-verification procedures.

High-value transactions may require additional verification before fulfillment.

We reserve the right to delay or cancel transactions that reasonably appear fraudulent, unauthorized, or suspicious.

19. PRIVACY

Information collected through the Website is handled according to our Privacy Policy.

By using the Website, you acknowledge that you have had an opportunity to review our Privacy Policy.

20. GOVERNING LAW

These Terms and transactions conducted through the Website will be governed by applicable law and, to the extent a governing jurisdiction may lawfully be selected by agreement, the laws of the State of New Jersey, without regard to conflict-of-law principles.

Nothing in these Terms eliminates any mandatory consumer protection rights available to a customer under applicable law.

21. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary, and the remaining provisions will remain in effect.

22. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, applicable warranty terms, and any product-specific terms disclosed before purchase, constitute the agreement governing your use of the Website and purchases through Off Grid Palace.

23. CONTACT INFORMATION

Questions regarding these Terms and Conditions may be submitted through the contact information provided on this Contact page.

Off Grid Palace
Website: offgridpalace.com

© 2026 Off Grid Palace. All rights reserved.