Off Grid Palace (“Off Grid Palace,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting, using, or making a purchase through offgridpalace.com (the “Website”).

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you may have concerning your personal information.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you provide directly to us, information generated when you use the Website, and information received from service providers involved in operating our business.

Information You Provide

Depending upon how you use the Website, we may collect:

• Name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Account login information;
• Order and purchase information;
• Product inquiries;
• Customer service communications;
• Return, refund, or warranty information;
• Reviews or feedback;
• Marketing preferences; and
• Other information you voluntarily provide to us.

Payment Information

When you make a purchase, payment information may be collected and processed by our third-party payment processors.

Depending upon the payment method selected, this information may include your credit or debit card information, billing information, or other payment credentials.

Off Grid Palace may not directly store complete payment card numbers when transactions are processed through third-party payment processors.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit the Website, certain information may be collected automatically through cookies, pixels, log files, analytics technologies, and similar tools.

This information may include:

• Internet Protocol (IP) address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Products viewed;
• Referring website;
• Approximate geographic location derived from your IP address;
• Date and time of Website visits;
• Shopping cart activity;
• Interactions with Website features;
• Advertising or campaign interactions; and
• Other technical or usage information.

This information helps us operate, secure, troubleshoot, and improve the Website and understand how visitors interact with our store.

3. COOKIES AND SIMILAR TECHNOLOGIES

Off Grid Palace may use cookies and similar technologies to operate and improve the Website.

Cookies may be used to:

• Remember items placed in your shopping cart;
• Keep customers signed into their accounts;
• Remember Website preferences;
• Process and maintain checkout sessions;
• Analyze Website traffic and performance;
• Prevent fraud and unauthorized activity;
• Understand how customers use the Website;
• Measure advertising performance; and
• Provide relevant marketing where permitted.

Some cookies are necessary for the Website and online store to function properly.

Other cookies, including certain analytics or advertising cookies, may be optional depending upon applicable law.

You may be able to manage cookies through your browser settings or through cookie preference tools made available on the Website.

Disabling certain cookies may affect Website functionality.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process and fulfill orders;
• Process payments;
• Arrange shipping and freight delivery;
• Communicate order confirmations and shipping updates;
• Create and manage customer accounts;
• Provide customer service;
• Process returns, exchanges, cancellations, and refunds;
• Assist with warranty requests;
• Respond to product inquiries;
• Communicate with manufacturers, suppliers, distributors, and fulfillment partners regarding orders;
• Detect and prevent fraud;
• Maintain Website security;
• Improve our Website, products, and services;
• Analyze Website traffic and customer behavior;
• Maintain business and transaction records;
• Send promotional communications where permitted;
• Comply with legal obligations; and
• Enforce our Terms and Conditions and other policies.

5. MANUFACTURERS, SUPPLIERS AND DISTRIBUTORS

Off Grid Palace operates as an online retailer and may work with third-party manufacturers, distributors, wholesalers, suppliers, warehouses, and fulfillment partners.

When necessary to complete your order, we may provide these parties with information such as your:

• Name;
• Shipping address;
• Telephone number;
• Email address;
• Products ordered; and
• Other information reasonably necessary to fulfill or service your order.

For example, if a generator, solar panel system, power station, fire pit, mini-split system, or other product is shipped directly from a manufacturer or distributor, we may provide the supplier with the information required to deliver that product to you.

These parties receive information for legitimate business purposes connected with your transaction and are expected to handle that information appropriately.

6. SHIPPING AND FREIGHT COMPANIES

Some products offered through Off Grid Palace may require parcel, oversized, curbside, freight, or other specialized delivery.

We may provide shipping carriers, freight companies, logistics providers, or delivery services with information necessary to complete delivery, including:

• Customer name;
• Delivery address;
• Telephone number;
• Email address; and
• Relevant delivery instructions.

Carriers may contact you directly to arrange delivery of oversized or freight-shipped products.

7. SERVICE PROVIDERS

We may use third-party service providers to help operate our business and Website.

These providers may include companies that provide:

• Website hosting;
• E-commerce technology;
• Payment processing;
• Fraud prevention;
• Order management;
• Shipping and logistics;
• Email services;
• Customer support;
• Website security;
• Data storage;
• Analytics;
• Advertising;
• Search functionality;
• Accounting; and
• Other business services.

These providers may receive information reasonably necessary to perform services for us.

8. WOOCOMMERCE AND WEBSITE TECHNOLOGY

Off Grid Palace may use WordPress, WooCommerce, hosting providers, plugins, extensions, and other technology providers to operate the Website and online store.

These technologies may process certain customer, account, order, checkout, cookie, or Website usage information as necessary to provide their services.

Third-party services may maintain their own privacy policies governing information they process independently.

9. ANALYTICS

We may use analytics services to understand how customers and visitors interact with the Website.

Analytics information may help us understand:

• Which pages are visited;
• Which products receive interest;
• How visitors find the Website;
• How long visitors remain on particular pages;
• Website performance;
• General customer shopping patterns; and
• Which marketing campaigns are effective.

Depending upon the analytics tools used, those providers may use cookies or similar technologies.

10. ADVERTISING AND MARKETING

Where permitted by applicable law, we may use personal information to communicate with customers about products, promotions, new arrivals, special offers, educational content, and other Off Grid Palace information.

We may also use advertising and marketing platforms to measure advertising effectiveness or display advertisements.

You may unsubscribe from promotional email communications by using the unsubscribe option contained in those messages.

Unsubscribing from promotional communications will not prevent us from sending transactional communications relating to an order, account, refund, warranty matter, security issue, or other customer-service matter.

11. WHEN WE MAY SHARE INFORMATION

We may share personal information when reasonably necessary with:

• Manufacturers;
• Suppliers;
• Distributors;
• Fulfillment partners;
• Warehouses;
• Shipping and freight carriers;
• Payment processors;
• Fraud-prevention providers;
• Website and hosting providers;
• Analytics providers;
• Advertising or marketing providers;
• Customer-service providers;
• Professional advisers; and
• Governmental or legal authorities when legally required.

We may also disclose information where reasonably necessary to protect the rights, property, security, or safety of Off Grid Palace, our customers, or others.

12. SALE OR TRANSFER OF BUSINESS

If Off Grid Palace is involved in a merger, acquisition, financing, restructuring, sale of assets, transfer of ownership, or similar business transaction, information maintained by the business may be transferred as part of that transaction, subject to applicable law.

13. PERSONAL INFORMATION AND ADVERTISING

Certain privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” broadly enough to include some transfers of information involving advertising technologies, even where money is not exchanged for personal information.

Depending upon the technologies used on our Website and the law applicable to you, you may have the right to opt out of certain uses of personal information for targeted advertising or certain forms of sharing.

Where legally required, Off Grid Palace will provide an appropriate method for exercising those rights.

14. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no internet transmission, electronic storage system, or Website can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been accessed without authorization.

15. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

• Fulfill orders;
• Maintain customer accounts;
• Provide customer service;
• Process warranty matters;
• Maintain tax, accounting, and transaction records;
• Prevent fraud;
• Resolve disputes;
• Enforce agreements; and
• Satisfy legal or regulatory obligations.

Retention periods may vary depending upon the type of information and the reason it was collected.

16. YOUR PRIVACY RIGHTS

Depending upon where you reside and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to certain personal information;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Obtain information concerning how personal information is used;
• Opt out of certain targeted advertising;
• Opt out of certain sales or sharing of personal information where applicable;
• Withdraw certain consent;
• Unsubscribe from promotional communications; and
• Exercise other privacy rights provided by applicable law.

Not every right applies in every jurisdiction or circumstance.

We may need to verify your identity before completing certain privacy requests.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

17. CHILDREN’S PRIVACY

Off Grid Palace is intended for a general adult audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through the Website.

If we become aware that personal information has been collected from a child under 13 in a manner inconsistent with applicable law, we will take reasonable steps to address the information.

18. THIRD-PARTY WEBSITES

The Website may contain links to manufacturers, suppliers, social-media platforms, financing providers, installers, or other third-party websites.

Off Grid Palace does not control the privacy practices of independent third-party websites.

When you leave our Website, we encourage you to review the privacy policy of the website or service you visit.

19. DO NOT TRACK AND PRIVACY PREFERENCE SIGNALS

Some browsers and devices allow users to send privacy preference signals.

The legal requirements applicable to these signals continue to vary by jurisdiction. Off Grid Palace will process legally recognized privacy preference signals as required by applicable law and as supported by the technologies used on our Website.

20. INTERNATIONAL VISITORS

Off Grid Palace primarily operates for customers within the United States unless otherwise expressly stated.

If you access the Website from outside the United States, your information may be processed or stored in the United States or other locations where our service providers operate.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our Website, business operations, technology, service providers, or applicable legal requirements.

When this Privacy Policy is updated, the revised version will be posted on the Website with an updated “Last Updated” date.

We encourage visitors to periodically review this Privacy Policy.

22. CONTACT US

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us using the contact information provided on this Contact page.

Off Grid Palace
Website: offgridpalace.com

© 2026 Off Grid Palace. All rights reserved.